Terms and Conditions
Your Agreement For Using Our Website
When you use a website operated by Scope, irrespective of the means by which you access it, you confirm, and agree to, all of the following statements, terms and conditions (collectively, "provisions"). If you do not agree with the provisions of this agreement or if you are unsatisfied with the performance of our website, products or services, your sole and exclusive remedy is to discontinue use.
When you register with Scope (and order products or services), we collect personal information, such as name, contact, business address, and credit card information. Your information is securely managed and kept confidential; we use it to deliver your order, process your payment, and communicate with you about the status of your order and other important matters. Credit card information submitted with your order is used only for payment processing and is never retained on our website.
In response to court orders, subpoena, or government investigations, we may be required to provide your personal information. We will report to law enforcement any activity that we believe is unlawful.
You are solely responsible for allowing persons (e.g., your staff) to access your account ("Account Users" or "AU"). We strongly recommend that you securely keep both your account’s access name and its password confidential. It is important that you understand that you need not disclose either the account’s access name or its password to any AU because each AU can have its own login account access name and password, which you, alone, assign and link to your confidential account; we also recommend that you change your password periodically and whenever your circumstances change. When you add an AU to your account, you are responsible for initiating the link, managing, controlling and limiting their access to, and use of, your account. You are responsible for any and all products and services ordered through your account. You must remove an AU immediately when you no longer want them to have access to your account.
To order, enter the property address or use geo-locate services to identify the property. Next, pinpoint the structure that you want to be measured and confirm your pinpoint. The product we deliver to you will always be processed from the pinpointed structure(s) even if you geo-locate or enter a different address. Notwithstanding, our product will be labeled with the address that you entered or geo-located. Scope is not responsible if you incorrectly pinpoint, geo-locate, or input an address of the property to be processed.
You may schedule the delivery of your order. Occasionally, there are delays in production; such delays are generally due to factors beyond our control, such as extraordinary demand due to weather, internet malfunctions, or other phenomena. We normally try to notify our customers if we cannot meet their delivery schedule, but we cannot promise such notification.
You may cancel your order during the 24-hour period following our notification of a delayed delivery; however, you may not under any circumstance cancel after we deliver your order. If you place your order in a batch, or use our over-the-phone or SMS services, Scope may delay your order so that we can verify the location with you. You must timely respond to our location confirmation request to receive your order.
You are solely responsible for determining the fitness for a particular purpose of any product or service produced by Scope. We provide no expressed or implied warranties. You assume all risks incident to, and as a consequence of, any download of Scope products, software, text, image or program from our website.
Regular and Custom Pricing
The price of your order is determined by the complexity of the process to produce the product. Over time, with practice, you will be able to predictably estimate the price of your order. When you place an order, you will, based upon your experience and perception, indicate the property’s zoning (single family, commercial, industrial or multi-family) and estimate the categorical size of the structure(s). From your responses we will estimate the cost of your order. If our work product requires different parameters than was indicated, then your cost may significantly exceed the estimate. You agree that we are not bound in any way by your indications and estimations; consequently, we will NOT notify you if the actual cost of your order exceeds the estimate. You further agree that you will pay our final charge, which may substantially exceed the estimate.
Scope offers discounted pricing plans to promote regular and frequent usage. These plans are generally based upon the amount that you prepay into your account and the number of products you order during a specific period. Contact your account executive to learn more about our quantity discount pricing. Your savings can be remarkable and significant. Bear in mind, however, if you fail to timely order the quantity, or timely expend the amount, agreed upon, you will forfeit any and all discounts, and Scope will back-charge you to its regular pricing schedule for your actual usage.
Cancellations and Refunds
As a courtesy, if we discover that you have ordered two identical products for the same property within a 24 hour period, Scope will cancel the second order automatically.
Scope may terminate an account with any customer for any reason; if terminated, we will refund the remaining balance of the account. Likewise, you may terminate your account at any time and receive a refund of your account’s balance. Whenever you are entitled to a refund, the amount tendered is subject to, and reduced by, the offsets and limitations described in these provisions.
Scope Products' Accuracy
Sometimes the imagery is not suitable for us to produce an accurate report. When this occurs, we will notify you. If you decide to accept our report with our "best efforts" but likely also with inaccuracies, Scope will post an inaccuracy warning on the report, stating that due to the lack of suitable imagery, Scope cannot assure the accuracy of the report.
Sometimes the address submitted is incorrect or the imagery associated with the submitted address (the pinpoint) is inaccurate or some other matter impacting a report’s accuracy, none of which is knowable or under Scope’s control. You recognize and affirmatively acknowledge that such accuracy problems are your responsibility whenever you order a Scope product. For this and other reasons, you agree that you will not publicly disclose the accuracy of any product that you receive from Scope.
Sometimes the imagery, from which we measure to produce our take-offs and products, does not represent what is present at the location you specify. An image generally displays the copyright of its producer with a date but that date may not be the date of the image's production. There may have been substantial change to the property between the date of the image's production and our report that uses that image (e.g., there may have been demolition, addition or alteration of structures). This fact is unknowable to Scope because all of our imagery is provided by independent third parties that do not guarantee or promise up-to-date imagery. It is entirely your responsibility to determine the suitability of the imagery, take-offs and measurements.
If you receive a report that is less than 95% accurate, Scope offers 3 options: If you provide Scope with photographic evidence and actual field measurements, (1) we will prepare a revised report based upon your data and photography at no additional charge, or (2) you may request a credit to your account of your product’s purchase price and keep the report without revision, or (3) if we cannot rectify a report’s inaccuracy, we will credit your account with your purchase price upon your request. If you desire one of these options because of inaccuracy in your report, you must request it within 36 hours of product delivery. These are your exclusive remedial options. We do not, in any manner whatsoever, guaranty the accuracy or content of our reports; nor do we expressly or impliedly warrant that any product or service is suitable for a particular purpose.
ProScope Inspection Application
When you order or request a ProScope product, you authorize Scope to use, in its discretion, some or all of the property data you submit (but, of course, we will never use the data that you submit to assist your competition). For example, we may use the data to improve the accuracy of Scope products, including but not limited to our reports: RoofScope®, PaintScope®, SidingScope®, GutterScope®, ConcreteScope® or InsulationScope®. You may access the data that you submit for 12 months; after that time it will be archived or destroyed. If we archive the data, we will charge a retrieval fee if you want access.
Changing Terms & Conditions
Third Party Links to Scope Websites
No Unlawful or Prohibited Use
Termination or Limited Access
Copyright and Trademark Notices
If any of the provisions (e.g., statements, terms and conditions) herein shall be deemed invalid or unenforceable for any reason, then such invalid or unenforceable provision shall be amended to achieve as much of its original intent as possible or if not so amendable, then severed, and the remaining provisions of this agreement shall continue to apply.
A waiver by Scope of any act by you in contravention of a provision of this agreement, including but not limited to Scope’s failure to enforce its remedies (including but not limited to its right to terminate your usage of Scope’s website) shall not confer a waiver of a prior contravening act or infer a future waiver of a contravening act and shall not prevent Scope from exercising its right to enforce each provision of this agreement.
This agreement is binding upon and shall inure to the benefit of Scope, its successors, trustees, and permitted assigns. Scope may assign this agreement or any of its rights or obligations under this agreement with or without notice to you.
The headings in this agreement do not confer or infer any particular meaning of the content. Unless the context clearly and obviously requires otherwise, indication of gender is incidental and therefore means both genders or no gender, and similarly plural means singular and vice versa.